Privacy Policy

Effective Date: May 19, 2025

At Crisis Link (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website www.crisislink.co (the “Site”) and related services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Location Data: To provide location-based features, we collect your device’s GPS location data when you enable location services on your device and use the app.
• Account Information: When you register, we collect personal information such as your name, email address, and payment details for subscription purposes.
• Cookies and Tracking Technologies: We use cookies and similar technologies on the Site to improve user experience, analyze site traffic, and for marketing purposes. You can manage cookie preferences through your browser settings.
• Usage Data: We may collect information about how you interact with the Site and Services, including pages visited, features used, and device information.

2. Information We Do NOT Collect

• We do not have access to the detailed content of your crisis plans or recovery plans. These remain private and accessible only by you unless you choose to share them.
• Crisis plans created within the platform are your personal property and should not be sold, traded, or distributed to others through our platform or externally.

3. How We Use Your Information

• To provide, maintain, and improve the Services.
• To personalize your experience, including location-based features.
• To communicate with you about your account, subscriptions, and updates.
• To analyze usage trends and site performance.
• To comply with legal obligations and enforce our Terms and Conditions.

4. Data Sharing and Disclosure

• We do not sell, rent, or trade your personal information to third parties.
• We may share data with trusted service providers who assist in operating the Services, such as payment processors or hosting services, under strict confidentiality agreements.
• We may disclose information if required by law or to protect our rights and safety, or in response to valid legal requests.

5. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

• Location: You can manage your location settings on your device and opt out of location-based features by disabling location services.
• Cookies: You can control cookie settings through your browser.
• Account Access: You can access, update, or delete your account information by contacting us.
• Subscriptions: You can cancel subscriptions anytime as described in our Terms.

7. Account Termination

We reserve the right to suspend or terminate your account if you violate our Terms and Conditions. Account termination does not grant us access to your private crisis or recovery plans.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on the Site. Your continued use of the Services after changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: privacy@crisislink.co

By using Crisis Link, you acknowledge that you have read and understood this Privacy Policy.